Can I record my business telephone calls?
The simple answer is YES, however there are a few conditions attached.
The modern phone systems we supply allow you to automatically record all your company phone calls, with a simple way to retrieve these files from the archive. They are saved as .wav files, and can be played as you would any other sound file.
If you’re not planning on releasing the call record to any third party, and you’re only recording the call for your own use, then you don’t need to let the caller know.
So, if your business is looking to record calls to improve customer service, you don’t need to obtain permission.
If you are going to release the recording to anyone else or use it in court, then you need to obtain permission. This can be as simple as informing the person on the other end of the line that you are recording them.
This can also easily be achieved by playing a welcome message when someone phones your business. “Thank you for calling COMPANY NAME, please note we record our calls for quality and monitoring purposes.”
This is now common practice and you will be familiar with these greetings if you’ve ever called a Utility company or Bank.